FAQ's
We know how stressful planning an event may be. EKB Catering is here to make planning the catering for your event easy and stress free.
Please see the following list of answers to our frequently asked questions. If you still have questions or concerns after reviewing the page, please reach out to us by email at ekb.emmakatebakes@gmail.com as we are happy to help answer all questions.
Question: How far out should I book my order?
Answer: This depends on the event. If you are booking for a small event or drop off or pick up, we ask for at least 5-7 days. If you are booking for a large event, like a corporate event or wedding we ask for at least 4-5 weeks.
If you know the date of your event, please reach out as soon as possible so we can confirm we have your date available.
Question: Can I cancel my order?
Answer: When booking and signing the contract, we require a non-refundable deposit that you would not receive back if you cancelled the catering.
Question: How do I book a catering date?
Answer: Please see the "contact us" page to send us an email. Once you've sent an email we will get back to you to confirm your date is available as well as answer any other questions you may have.
Question: Do you do custom orders?
Answer: YES! We would love to bring any vision you have come to life!
Question: What does EKB Catering offer?
Answer: We offer almost anything when it comes to catering, for example:
- Wedding catering
- Event/corporate catering
- Market/event pop ups
- Baking
- Custom orders
- Celebrations
- Private in-home events like bachelorette's or birthdays for example
Question: Can you accommodate allergies and intolerances?
Answer: Absolutely! We take all allergies and intolerances very seriously with EKB Catering. When planning your event, please let us know of any and all allergies and intolerances in order for us to take special care and the proper food safe precautions for your guests.
Question: Do you deliver/ do drop offs?
Answer: Yes, we do deliver! There is a delivery charge for all deliveries. There is a base delivery charge when we deliver throughout Winnipeg. For rural delivers, it is based on kilometres from our primary location in St. Clements. When inquiring, please provide the location of your event so we can provide you with an accurate delivery rate.
Question: Is there a travel fee?
Answer: We charge a travel fee for any event that is more than 200km round trip from our primary location.
Question: Are plates, silverware and glassware included in the dinner services?
Answers: No, we do not supply dinnerware but we can outsource rentals for events using Collective Event Rentals. If you choose to outsource your own rentals, we are happy to use what you are providing.
Question: Is gratuity included?
Answer: Yes! There is a 18% gratuity charge included in your final invoice for all events aside from pick up and drop off catering's.
Question: Do you set up and clean up after dinner?
Answer: If EKB Catering has outsourced the dinnerware, we will pick up, set up, clean up and return all rentals.
If you outsource the dinnerware, but require set up please advise when inquiring as we would love to help but this may be an additional cost added to the final invoice.
Questions: Do you offer children meals?
Answer: Yes we do! Children's meals are shown in the catering package. If you don't see an item you were hoping for, please reach out as we may be able to provide it.
Questions: Is menu tasting included in the price of the booking?
Answer: No, menu tasting is a separate fee of $250.00 but if you choose to book with EKB Catering for your event after the tasting, the $250.00 fee will be deducted from your final invoice.
Questions: Can the menu be customized? What if I don't see something on the menu that I would like?
Answer: Absolutely. We love to customize our menu. If you don't see something you were hoping for, please inquire and we would be happy to work with your event style. Please note that customizing your menu may have additional costs.